We act as agents for the owners of chateaux ("the owners"). "You" and "Your" refers to all members of your party. By confirming a booking online or by email, you confirm that you are authorised to do so on behalf of all persons named on the booking form and you accept that in doing so you form a contract between you and the owners named on the Confirmation Invoice. Your contract is with the owners named on your Confirmation Invoice and these booking conditions are incorporated within that contract. Your booking is valid only after a booking form is received by us together with the appropriate deposit, or we have accepted and authorised a credit or debit card payment given by you over the telephone, fax or email, and the booking has been confirmed to you by us in writing on a Confirmation Invoice.
Those following conditions and cancellation policies will vary depending on the properties. We wil send you the correct contract with your invoice.
Here under are the conditions of DKM Luxury Rentals. In certain cases, those conditions won't be applicable for you, depending on the contract you will sign.
Upon booking,a deposit of 20% of the price is payable at the time of booking. The balance as shown on the Confirmation Invoice must be paid in full at least 10 weeks before your first day of rental to the owner but where the booking is made less than 10 weeks prior to your first day of rental, the full amount is due immediately. Payment can be made by bank transfer, debit card, Paypal transfer or credit card. If the balance is not paid 10 weeks prior to departure, the owners reserve the right to retain the deposit, cancel your booking and apply the cancellation charges as set out below.
B&B/ Chambre d'hôtes/ chateau Rental
Full payment is due upon booking. Payment can be made by bank transfer, debit card, Paypal transfer or credit card.
Changes or Cancellations made by you
If you want to change or cancel your booking, you must write to us. We will do our best to assist where possible with any reasonable changes you wish to make, but they may not be possible. Where you have requested a change to the date of the rental less than 10 weeks prior to departure, the chateau booking shall be deemed cancelled and the cancellation charges referred to below will apply.
For cancellations made more than 70 days prior to departure, your deposit will be retained + an administration fee of €250 will be retained or due.
Between 30- 69 days prior to arrival 50% of your booking cost.
Between 30 - 15 days prior to your arrival 80% of your booking cost.
Between 0 - 14 days prior to arrival 100% of your booking cost is forfeited.
Except in extreme cases, such as Natural catastrophy.
If you want to change or cancel your booking, you must write to us. We will do our best to assist where possible with any reasonable changes you wish to make, but they may not be possible.
Any changes to the number of people in your party must be advised to us as soon as possible (there is no administration fee for such changes) and where applicable any payment required by you in respect of additional persons must be made in full immediately after the change has been accepted if the change is requested less than 2 weeks prior to departure.
If the cancellation is made up to 4 days before arrivale date, the booking payment will be refound at 50% + a €25.00 administration fee.
If the booking is cancelled less than 4 days prior to the arrival date, the total amount of the booking will be kept by the owner and DKM Luxury Rentals.
Changes or Cancellations made by the owners
Most alterations or changes to the property details are minor, for example the withdrawal of facilities at your accommodation; changes made by the property owner but not advised to us; typographical errors within the property description. We will always do our best to advise you of such changes as soon as we are aware of them.
Although unlikely, the owners reserve the right to substitute different accommodation of a similar or equivalent standard to that booked by you if, for some reason the property that you have booked becomes unavailable. In the event of a major change you have either the option of accepting the alternative accommodation offered (for the avoidance of doubt where the alternative accommodation has a lower price than the amount that you have paid, you will be refunded the difference and where the alternative is of a higher price then you may have to pay the difference between that amount and the increased price) or you may choose to cancel your rental and we shall use our reasonable endeavours to obtain a prompt refund of all monies paid. We have taken reasonable steps to ensure that any owners, companies or suppliers used either in the UK or abroad are reputable. We have however no direct control over such organisations / people or their employees and therefore cannot take responsibility for them.
In the unlikely event that circumstances beyond our control necessitate the cancellation of your rental we shall use our reasonable endeavours to obtain a prompt refund all monies paid but we shall not be liable for any additional compensation.
The owners guarantee the price of your accommodation will not change after you have made your booking, and we have issued a confirmation invoice on their behalf.
We regularly check our rates to ensure they are the lowest available, however should you (before making your booking with us) find the identical property being offered for less by another similar company we will price match and offer you a further discount.
Website prices are subject to change, and can increase or decrease over time due to variations in the exchange rate and special offers. Once a booking has been made, however, the price is fixed and cannot be changed up or down.
Special requests (for example early check-in or late check-out) can never be guaranteed but we will pass on any special requests to the owners who will always try to accommodate special requests where possible. Special requests should wherever possible be made at the time of booking.
Arrival at and Departure from your accommodation
Your accommodation will be available from 4.00pm on your day of arrival until 10:00am on the day of departure (unless otherwise agreed in writing).
Where members of your party stay beyond the time of 10.00am on the day of departure without our prior written consent on behalf of the owners, we may be required to invoice you in respect of any additional days spent at the accommodation, any additional cleaning time needed by local cleaning staff, and any loss caused to the owners or us as a result of disturbance caused to other holiday makers who would have been using the accommodation had it not been for the late departure of your party and we reserve the right to issue such invoices as required.
Your accommodation is reserved for the exclusive use of the persons named on the booking form / party members list, and no other person(s) may use the property. Please note that groups of young adults (18 - 25 years) may not be accepted for sole occupancy in some properties, and therefore we ask for details of ages on the booking form. If you are a group of young adults aged under 25 you must check with us that the owner will accept your party and there may be an additional deposit required.
Refundable security Deposit
In most properties, you will be asked for a security deposit. The amount will varie depending on Chateaux. This deposit will be refuned within a month from the departure date.